In a recent Certified ScrumMaster (CSM) course, a student new to Scrum was a bit confused by the repeated reference to the ScrumMaster as a “coach”. “What do you mean coaching or when does this coaching happen?” was the question raised.
Facilitation is THE skill for Scrum Masters. I feel strongly about that statement. I have been a Scrum Master for more than 5 years. I have seen first-hand the need for folks to communicate more effectively, especially in Agile organizations! A key responsibility of the Scrum Master is to neutrally facilitate collaborative sessions and conversations. My passion for improving facilitation skills is a driving force behind the latest Collaborative Leadership Team’s offering – Facilitation for Agile and Scrum Practitioners.
We are seeing a trend in our classes and coaching engagements. We walk in “off the street” and immediately pinpoint the people problems. Clients repeatedly ask “How do you know that?” “Who is giving you this information?” They are dumbfounded when we say “Nobody did. We picked up on it right away.” “What is the secret to being a great scrummaster?”
In prior posts in this series, we have examined a number of crucial questions regarding the Scrum Framework and the role that a ScrumMaster plays in addressing them. We conclude this series with an overview of how the role of ScrumMaster differs from that of a traditional Project Manager.